Transforming your front line services


9.30		Registration

10.00		Presentation: – How integration is the link between mobile working, self service and call centre efficiency programs.

		This seminar will examine the drivers and special challenges of implementing integrated or mobile line of business projects in the public sector and housing associations. What are the benefits, potential pitfalls and demonstrate how NDL can help with a proven, practical integrated approach to integration and mobile working.

10:45		Coffee

11:00		Real life solutions including, e-forms and CRM integration, Digital Pen, and mobile working:

	Integrated solutions
		• Simplifying and automating external supplier transactions
		• Simplifying and automating external supplier transactions
		• Streamlining Issuing Blue Badges
		• Simplifying ‘Missed Bin’ reporting
		• Connected e-forms help streamline environmental processes
		• ‘Bulky Waste’ collections and payments in the Contact Centre
		• Avoidable contacts (NI14) and dramatically reduce costs
	Mobile working
		• Neighbourhood Wardens
		• Building Control Inspections
		• Property Surveys
		• Housing Repairs
		• Licensing
		• Food Inspections
		• Planned Maintenance
		• Fly Tipping
		• Graffiti

		Hear about successful project implementations with demonstrable results in a wide range of different local government departments and housing associations.

12:00		Summary and Final Q & A

12:15		Buffet Lunch & Networking

1:00		Close

Venues:

REGISTER NOW to reserve your FREE place and receive a copy of the full agenda; simply email events@ndl.co.uk or call 01937 543500.

Exact timings and content may vary however a fully confirmed agenda will be mailed to all confirmed attendees.

NDL