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Blue Badges assessment time slashed at Halton

The time taken to assess eligibility for Blue Badge disabled car permits at Halton Borough Council has been slashed from 30 days to instant decisions. By using NDL’s powerful awi integration server technology, front-office staff are able to access all relevant back-office applications via a single screen in the CRM application, streamlining the service they give to customers. To get a full copy of this case study please fill in your details on the form below:

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