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Daventry Case Study

Daventry District Council is in the process of implementing an integration programme to streamline all the environmental service calls into a “one stop shop” as part of their service transformation programme with the goal of saving both time and money. The IT team identified environmental services calls as an area of focus that might provide an opportunity to improve efficiency, generate savings and provide a fast return on investment. During their initial investigations they looked at individual APIs but found this was a cost prohibitive way to proceed. However, they were under considerable pressure to save money and reduce the administrative burden as well as meeting important national reporting standards, and had to look for an alternative approach. awi^SX, from NDL offered the perfect solution as they were able to maintain and extend the investment in the back-office application whilst fronting the service requests in a simple manner using Lagan CRM. Using awi^SX allowed Daventry District Council to maintain the use of the back- office application for the core functionality and national reporting standards that M3 offered without re-creating this functionality in the CRM.
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