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Rochdale Metropolitan Borough Council Case Study

Rochdale Metropolitan Borough Council teamed with ICT provider Agilisys to transform the delivery of its environmental services. Rochdale chose Microsoft Windows devices as part of a flexible mobile way of working and awi^MX from NDL to integrate the contact centre with the field staff. awi^MX was selected as it offered a flexible easy to use platform that Rochdale could use to develop applications that automatically integrated with the back office. This means that Rochdale can provide real-time updates to customers, something they could never do before.
Within the first year of deployment, Rochdale Council is on track to save £1.2 million......
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