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Maldon Case Study

Maldon District Council has radically improved customer service by integrating the front office with disparate back-office systems. Customer-facing staff are able to enter details into a simple e-form, raise job sheets and arrange a call out with the contractor, with no re-keying of data. In one particular application, this has dramatically reduced errors in job locations, providing a powerful bargaining tool when the service contracts are re-negotiated. To get a full copy of this case study please fill in your details on the form below:

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